What you are agreeing to as a Wagly Pet Professional

The full legal agreement is sent to you during onboarding and must be signed before your first booking. This page explains what it means in plain language — the important stuff, clearly and honestly.

How the agreement works. When your application is approved, Wagly will send you the full Pet Professional Service Agreement by email as part of your onboarding process. You will be asked to read and sign it electronically before your profile goes live and before you take your first booking. If you have any questions about any part of the agreement, our team is available to walk you through it before you sign. Nothing goes live until you are comfortable and the agreement is signed by both parties.

First — the important thing to understand

You are an independent contractor, not a Wagly employee. This means you run your own business, set your own hours, and choose which bookings you accept. You are responsible for your own tax, superannuation, and insurance. Wagly provides the platform, the clients, and the infrastructure — you provide the service.

This is genuinely good news. Independent contractor status means you are your own boss. You can work for other clients and other platforms at the same time. You decide your availability. You grow your business on your terms. Wagly is your partner, not your employer.

What Wagly does for you

We handle the business side

So you can focus entirely on the animals

List you on the Wagly marketplace as a verified Pet Professional in your area
Handle all client bookings, reschedules, cancellations, and enquiries on your behalf
Send automated client reminders and follow-up messages under the Wagly brand
Provide the Wagly Walk Tracker — live GPS on every walk, shareable link to the owner
Give you access to the members area — courses, forum, events, and admin support
Process all payments and pay you weekly every Monday directly to your bank account

What you do in return

Your commitments to Wagly and to clients

Straightforward expectations

Deliver every confirmed booking to the standard clients expect and the Code of Conduct requires
Arrive on time, prepared, and in a fit state to work
Keep your verification current — National Police Check, identity check, and any specialist credentials
Use the Wagly Walk Tracker on every dog walking booking
Report any incident that happens during a booking to Wagly within 24 hours
Keep all client information confidential during and after your membership
Conduct yourself in accordance with the Wagly Pet Professional Code of Conduct at all times

How you get paid

70%

of every booking goes to you

30%

Wagly commission covers platform costs

Weekly

paid every Monday to your bank account

A booking is paid out once completed and no client dispute is raised within 24 hours. If a dispute is raised, payment for that booking is held until it is resolved. If you cancel a confirmed booking without good reason, your earnings for that booking are forfeited and a $15 admin fee may apply.

Tax and super — your responsibility

Because you are an independent contractor, Wagly does not withhold tax or pay superannuation on your behalf. You are responsible for declaring your earnings to the ATO, paying your own income tax, managing your own superannuation contributions, and registering for GST if your turnover exceeds the threshold. If you are unsure about your obligations, please speak to an accountant before you start. This is important and we want you to go in with your eyes open.

Insurance — what we recommend

We strongly recommend public liability insurance

Wagly does not provide individual carer insurance

Wagly does not cover you individually for claims arising from your services. If a dog in your care injures someone, damages property, or something unexpected happens — you need your own cover. We strongly recommend public liability insurance with a minimum of $5,000,000 per occurrence. Pet care specific policies are available and are not expensive. Please do not skip this step.

The one rule that matters most — no off-platform bookings

While you are an active Easy Way member, you must not arrange or accept bookings from Wagly clients outside the Wagly platform.

This means no direct cash arrangements, no private agreements via text or social media, no side deals. Every booking must go through Wagly. This rule exists to protect you as much as it protects us — the platform covers your booking confirmation, your payment, and your client relationship record. If you want to operate independently, the pathway to The Petpreneur Platform is always available to you.

Bookings — what once confirmed means

A confirmed booking is a commitment

A client is depending on you

You do not have to accept every booking you are offered. But once you confirm one, you are committed. Cancelling a confirmed booking causes real disruption to a pet owner who has made plans around you. If a genuine emergency stops you from attending, notify us and the client as early as possible and help us find an alternative. Repeated cancellations of confirmed bookings will affect your standing on the platform.

Leaving Wagly — how it works

If you want to leave

Give us 30 days written notice by email. Your listing stays active during the notice period. You continue to earn on completed bookings. You honour any bookings confirmed before your notice was given. Simple and fair.

If we need to end the agreement

We give you 30 days notice for most situations. For serious breaches — harm to an animal, fraud, criminal conduct — we can end the agreement immediately. We will always tell you why and give you the chance to respond except in the most serious cases.

Your clients are yours. The clients you personally serviced are your relationship to take. If you transition to The Petpreneur Platform, your client list comes with you. If you leave the platform entirely, the clients who have your direct contact details remain your personal contacts. Wagly does not claim ownership of relationships you built through your own work.

📈 The better option — grow with us

Don't just leave. Branch out into your own business — with our help.

Before you think about moving on, consider this. If you want more independence and the ability to run your own business your way — you do not need to walk away from everything you have built here to do that. We can help you get there from the inside.

Wagly and The Petpreneur Platform are owned and operated together. When you are ready to go fully independent, we will set you up with your own dedicated business account in The Petpreneur Platform — our own purpose-built software for pet care professionals — and transfer everything you need to hit the ground running.

Step 1

Build your client base

Use Wagly Easy Way for your first three months minimum. Deliver outstanding service, collect five-star reviews. We handle all the admin.

Step 2

Request your transition

When you are ready, email us. We confirm your eligibility and agree a transition date and setup fee with you before anything begins.

Step 3

We set everything up

Our team configures your Petpreneur Platform account, transfers your client list, migrates your booking system and webpage, and gets everything operational.

Step 4

Run your own business

Your account is yours to build and grow. Keep 100% of what you charge. Full autonomy. We are still here if you need us.

What your independent account includes

Unlimited contacts and client records
Your own website — or multiple websites
Forms, surveys, and intake tools
Booking and payment automation
Social media scheduler
AI staff and workflow automation
Your client list transferred over
Booking system and webpage migrated

$150/month

keep 100% of what you charge · your own business · full autonomy

Minimum three months Easy Way membership required before transition. A one-time setup fee applies — disclosed before any work begins. Your client list, your work, your business.

Think of Wagly as the launchpad

Not the destination — unless you want it to be

Some Pet Professionals stay in Easy Way indefinitely and it works brilliantly — steady bookings, no admin, great income, no stress. That is a completely legitimate and valuable way to use the platform and we support it fully.

Others use Wagly as the launchpad it was designed to be — build their client base, perfect their service, collect their reviews, and then step into their own fully independent business with The Petpreneur Platform. We built that pathway deliberately because we believe in helping the people in our community build something real.

Either way, you are not locked in. You are not trapped. You are in control of where this goes — and we are here to help you get there.

Immediate removal — the things that are never acceptable

Most issues are handled with communication, a warning, and an opportunity to improve. But some things result in immediate removal with no warning and no appeal. These are: deliberate harm to an animal, fraud or false credentials, theft or abuse of a client or their property, criminal conduct during a booking, or any attempt to circumvent the platform restrictions. These are not negotiable. They are the line that protects every pet, every client, and every other Pet Professional on the platform.

Disputes and complaints — how we handle them

We treat everyone fairly

You always get the chance to respond

If a client complains about you, we will tell you and give you 5 business days to respond. We investigate with both sides heard before making any decision. If a booking payment is disputed it may be held while we investigate — but we resolve disputes promptly and make our reasoning clear. If you disagree with our decision, you can escalate to a senior member of our team who was not involved in the original decision.

Quick reference — the key points

You are an independent contractor. Your own boss, your own hours, your own tax and super.
You keep 70% of every booking. Paid weekly every Monday to your bank account.
Confirmed bookings are commitments. You do not have to accept every booking — but once you do, you are in.
No off-platform bookings. While you are an Easy Way member, every booking goes through Wagly.
Get insurance. Wagly does not cover you individually. Public liability is your responsibility.
Report incidents within 24 hours. Honest and prompt reporting is a fundamental obligation.
Your clients are yours. The relationships you build belong to you — not to Wagly.
Leave with 30 days notice. No lock-in contracts. No penalty for leaving. Just reasonable notice.
Ready to grow? Transition to The Petpreneur Platform when you are ready and run your own business with our full support.
The animal always comes first. Every decision, every booking, every situation — the animal's welfare is the priority.

How the agreement signing process works

You will sign the full agreement during onboarding

Sent by email — simple, clear, and electronic

This plain language page is here to help you understand what you are agreeing to before you apply. The full legal Pet Professional Service Agreement is sent to you by email as part of your onboarding once your application is approved. Here is how the process works: