WAGLY PET PROFESSIONAL MEMBERSHIP AND PLATFORM TERMS AND CONDITIONS

Version 2.0 — Australia Effective date: Upon acceptance at time of application or account creation

These Terms and Conditions govern your participation in the Wagly Pet Professional program and, where applicable, your use of The Petpreneur Platform. By submitting an application, accepting membership, or accessing either platform, you agree to be bound by these terms in full.

Wagly and The Petpreneur Platform are owned and operated by the same entity. References to "we," "us," or "our" refer to Wagly and The Petpreneur Platform collectively. References to "you" or "Pet Professional" refer to the individual applying for or holding membership under either tier described in these terms.

Please read these terms carefully before accepting membership. If you have any questions, contact us at [email protected] before proceeding.

PART 1 — THE EASY WAY MEMBERSHIP

1.1 What the Easy Way membership includes

The Easy Way membership provides access to the Wagly Pet Professional program at $47 AUD per month. Membership includes the following:

Listing on the Wagly public marketplace as a verified Pet Professional in your area. Management of client bookings, reschedules, cancellations, and enquiries on your behalf by the Wagly administration team. Automated client reminders and nurture communications sent under the Wagly brand on your behalf. Access to the Wagly members area, including educational courses, a community forum, an event calendar, and direct support from the Wagly administration team. The setup of a foundational booking system and client-facing webpage within the Wagly platform infrastructure to facilitate your bookings.

The features included in Easy Way membership may be updated or expanded from time to time. We will notify you of any material changes with a minimum of 30 days written notice.

1.2 Client acquisition and the Wagly brand

Clients introduced to you through the Wagly platform are acquired through Wagly's marketing, advertising, reputation, brand trust, and verification infrastructure. You acknowledge that the client relationship is facilitated by Wagly and that Wagly's brand, verification processes, and marketplace standing are material to a client's decision to book with you. The client relationship during your Easy Way membership is managed through and under the Wagly platform.

1.3 Commission structure

Wagly retains a commission on all bookings completed through the platform. Your earnings per booking are displayed in your member account and confirmed at the time of each booking. Commission rates may be updated from time to time with a minimum of 30 days written notice. Changes to commission rates do not apply retrospectively to bookings already confirmed before the notice date.

1.4 Membership fees and billing

The Easy Way membership fee of $47 AUD per month is charged monthly in advance on your billing date. Membership continues on a rolling month-to-month basis until cancelled by either party in accordance with clause 1.6. All fees are in Australian dollars and inclusive of GST where applicable. Fees are non-refundable once charged except where required under the Australian Consumer Law.

1.5 Minimum membership period before transition

To be eligible to transition to The Next Step tier you must have held an active Easy Way membership in good standing for a minimum of three consecutive months. This minimum period exists to ensure that the significant time and resources invested by our team in configuring your transition account are applied to established members with a demonstrated commitment to the platform.

Membership is considered to be in good standing where your monthly fee payments are current, there are no unresolved client complaints or conduct issues, and you have maintained the verification requirements set out in clause 1.7.

1.6 Cancellation of Easy Way membership

You may cancel your Easy Way membership at any time by providing a minimum of 30 days written notice by email to [email protected]. Your membership continues during the notice period and the monthly fee applies for that period. Upon cancellation your listing on the Wagly marketplace will be removed and your access to the Wagly members area and platform will be terminated at the end of your final billing cycle.

We may cancel your membership immediately in the circumstances set out in clause 3.3.

1.7 Verification requirements

Your continued listing on the Wagly marketplace is conditional on maintaining current verification at all times. This includes a valid National Police Check issued within the previous two years, current identity verification through our approved identity partner, and any specialist credentials relevant to the services listed on your profile — including but not limited to breeder registration, veterinary nursing registration, or show handling experience where applicable.

You agree to provide updated documentation promptly when requested and within the timeframes specified by our team. Failure to maintain current verification may result in your listing being suspended or removed until verification is renewed.

1.8 Professional conduct

As a Wagly Pet Professional you represent the Wagly brand in every client interaction. You agree to maintain the standards of professionalism, reliability, and animal welfare set out in the Wagly Pet Professional Code of Conduct, which is provided to you at the time of your membership approval and updated from time to time. Key obligations include honouring confirmed bookings without unreasonable cancellation, communicating with clients and the Wagly team promptly and professionally, and delivering the standard and type of care represented in your profile at all times.

PART 2 — THE NEXT STEP — THE PETPRENEUR PLATFORM

2.1 What The Next Step tier is

The Next Step tier provides you with your own dedicated business account within The Petpreneur Platform — a purpose-built business management system for pet care professionals owned and operated by the same entity as Wagly. This tier is designed for Pet Professionals who wish to operate their own business independently, manage their own client relationships directly, and build their own business systems and infrastructure.

2.2 Eligibility for transition

Transition to The Next Step tier is available to Pet Professionals who meet all of the following criteria at the time of their transition request: completion of the minimum three month Easy Way membership period as set out in clause 1.5, membership in good standing with no outstanding complaints or unresolved client issues, current verification as set out in clause 1.7, and submission of a written transition request by email to [email protected] that has been formally accepted by our team.

We reserve the right to decline a transition request where we consider in good faith that the eligibility criteria have not been met or where there are unresolved matters relating to the member's conduct or standing on the platform.

2.3 What transition includes

Upon approval of your transition request, our team will complete the following on your behalf: configuration of a dedicated location within The Petpreneur Platform for your business, transfer of the Wagly Foundation Assets as defined in clause 2.6 and listed in the Transition Asset Record as defined in clause 2.7, migration of your eligible client contact list as defined in clause 2.5, and configuration of a business webpage within your platform account.

The transition process requires a meaningful investment of time and resources from our team. A one-time transition setup fee applies, the amount of which will be disclosed to you at the time your transition request is accepted. This fee is separate from your ongoing monthly subscription fee and is payable before transition work commences. The transition setup fee is non-refundable once the transition process has begun.

2.4 Monthly subscription fee

The Next Step tier is $150 AUD per month charged monthly in advance on your billing date. Your subscription includes unlimited contacts, website functionality, form and survey builders, social media scheduling tools, workflow and automation builders, and all other features included in your account tier at the time of subscription. All fees are in Australian dollars and inclusive of GST where applicable. Fees are non-refundable once charged except where required under the Australian Consumer Law.

Platform features may be added, modified, or updated from time to time. We will provide a minimum of 30 days written notice of any changes that materially reduce the features included in your subscription tier.

2.5 Client contact list — what transfers and what does not

On transition, you are entitled to the transfer of contact records for clients with whom you personally completed a minimum of one paid and fulfilled booking during your Easy Way membership period. These are clients who chose you specifically as their Pet Professional and with whom you have an existing direct relationship.

The following contacts are not transferable and remain within the Wagly platform: leads and enquiries who did not proceed to a paid booking, clients who were serviced by other Wagly Pet Professionals and not by you personally, clients whose bookings were managed by the Wagly administration team without your direct involvement, and any contact records generated through Wagly's marketing or advertising activities that did not result in a personally fulfilled booking with you.

The transferred contact list is provided to you for the sole purpose of continuing your direct service relationship with those clients within The Petpreneur Platform. It may not be shared with third parties, used on behalf of any other platform or marketplace, or used for any commercial purpose unrelated to your own direct pet care services.

2.6 Intellectual property — Wagly Foundation Assets and Member-Built Assets

All assets within your Petpreneur Platform account fall into one of two clearly defined categories. Understanding this distinction is important before you accept transition to The Next Step tier.

Wagly Foundation Assets

Wagly Foundation Assets are the system configurations, tools, and templates that our team builds and provides to establish your account at the time of transition. These assets were created by Wagly using our expertise, resources, and intellectual property. They are provided to you under licence for use within your Petpreneur Platform account. They are not sold or transferred to you as owned assets.

Wagly Foundation Assets include the following items as configured and listed in the Transition Asset Record at the time of your transition: the initial booking system pipeline and configuration, the client-facing booking webpage built by our team, core automation workflows for booking confirmations, appointment reminders, and client nurture communications, email and SMS templates created by Wagly, intake and enquiry forms built by our team, and any other system architecture created by Wagly that existed in your account on the transition date as listed in the Transition Asset Record.

Wagly Foundation Assets remain the intellectual property of Wagly and The Petpreneur Platform at all times. They may not be transferred, exported beyond your account, copied, shared, disclosed, reproduced, or replicated on any other platform or within any other system, regardless of any general data portability rights that may exist under GoHighLevel's platform terms. This restriction applies specifically to proprietary configuration architecture and not to your personal contact data or content you have independently created.

Member-Built Assets

Member-Built Assets are any system elements, content, or configurations that you independently create within your Petpreneur Platform account after the transition date. These are yours. They represent your own intellectual property created through your own time, skill, and effort.

Member-Built Assets include but are not limited to additional websites or pages you design and build, forms and surveys you create independently, workflows and automation sequences you construct from scratch, social media content and scheduling configurations you set up, AI tools and staff configurations you build, additional funnels and landing pages you develop, and any other system element you personally create after the transition date that is not listed in the Transition Asset Record.

Member-Built Assets are subject to GoHighLevel's standard platform terms regarding data and content. You retain the rights to your Member-Built Assets that GoHighLevel's terms provide. In the event that you cancel your Petpreneur Platform subscription in accordance with clause 2.10, your Member-Built Assets and your contact data may be exported using GoHighLevel's standard export functionality to the extent permitted by GoHighLevel's own terms.

2.7 The Transition Asset Record

At the time of your transition, both you and a Wagly representative will complete and sign a Transition Asset Record. This document lists all Wagly Foundation Assets configured and transferred to your account as part of the transition process. It constitutes the definitive record of which assets in your account are Wagly Foundation Assets and which are Member-Built Assets.

In the event of any dispute about the classification of a particular asset, the Transition Asset Record is the primary reference document. Assets that appear in the Transition Asset Record are Wagly Foundation Assets. Assets created after the transition date that do not appear in the Transition Asset Record are Member-Built Assets.

Both parties will receive a signed copy of the Transition Asset Record by email within 5 business days of the transition date. You should retain this document for the duration of your subscription and for two years following any cancellation.

The Transition Asset Record template is set out in Schedule 1 at the end of these terms.

2.8 Platform lock — agency restriction

Your Petpreneur Platform account is established as a location within the Wagly agency account on the GoHighLevel platform. Your location cannot be transferred, migrated, assigned, detached, or moved to any other agency, white-label provider, reseller, third-party operator, or independent GoHighLevel account under any circumstances while your subscription is active or during any notice period following cancellation.

This restriction exists to protect the significant and material investment made by our team in configuring, building, and maintaining your account infrastructure including your Wagly Foundation Assets. It reflects the commercial reality that the account was established within and depends upon the Wagly agency infrastructure.

Attempting to circumvent this restriction — including but not limited to requesting a platform location transfer directly from GoHighLevel, engaging a third party to replicate your account configuration, copying or exporting Wagly Foundation Asset configurations for use elsewhere, or attempting to have your location moved to another agency — constitutes a material breach of these terms. A material breach in relation to this clause will result in immediate termination of your account and subscription without refund and may result in legal action to recover losses suffered by Wagly as a result of the breach.

2.9 Wagly branding following transition

Upon transition to The Next Step tier your listing on the Wagly public marketplace is removed and you operate as an independent business. Following transition you may not use the Wagly name, logo, badges, verification marks, trust indicators, or any other Wagly branding in your independent business marketing, website, social media profiles, client communications, or any other public or private context. You may not represent yourself as affiliated with, endorsed by, operating under, or formerly operating under Wagly in any way that implies current endorsement or association. You may state truthfully that you have professional experience in the pet care industry.

2.10 Wagly platform reviews and ratings

Reviews, ratings, and testimonials collected on your Wagly profile during your Easy Way membership period remain the intellectual property of Wagly and are stored on the Wagly platform. They may not be copied, screenshotted, reproduced, attributed, or published in any form in your independent business marketing or on any other platform or review service. You may not represent Wagly platform ratings as your own independent business ratings or use specific review content from the Wagly platform without our express written permission.

2.11 No return to Wagly marketplace listing

Following your transition to The Next Step tier you may not apply to be listed as a Pet Professional on the Wagly public marketplace or participate in the Wagly Easy Way membership program for a period of 12 months from the date of your confirmed transition. After this 12 month period a new application may be submitted and will be assessed on its merits at that time without any obligation on our part to accept it. This restriction does not affect your right to continue your Petpreneur Platform subscription during this period.

2.12 Cancellation of Petpreneur Platform subscription

If you wish to cancel your Petpreneur Platform subscription you must provide a minimum of 30 days written notice by email to [email protected]. Your subscription continues during the notice period and the monthly fee applies for that period.

Upon the expiry of the notice period your access to The Petpreneur Platform will be terminated at the end of the relevant billing cycle. Following termination you will be provided with an export of your contact data and your Member-Built Assets to the extent permitted by GoHighLevel's standard export functionality. Your Wagly Foundation Assets are not exportable and remain within the platform.

Reactivation of a cancelled account requires payment of all outstanding fees and a reactivation fee to cover the administrative cost of reinstatement. We do not guarantee that a cancelled account can be reactivated and reactivation is at our discretion.

2.13 Consequences of non-payment

If your monthly subscription payment fails and is not resolved within 7 days of the due date your account will be suspended and your client-facing systems will be deactivated. If payment is not received within 30 days of suspension your account will be terminated. You are responsible for notifying your clients of any service interruption resulting from account suspension or termination. We accept no liability for losses arising from account suspension due to non-payment.

PART 3 — GENERAL TERMS APPLICABLE TO BOTH TIERS

3.1 Confidentiality

You agree to keep confidential all non-public information you access through your membership or subscription relating to either the Wagly platform or The Petpreneur Platform. This includes but is not limited to the internal structure and configuration of either platform, business processes and operational strategies, client acquisition methods and marketing approaches, pricing structures and commission arrangements, automation architecture and workflow design, and any information about other Wagly Pet Professionals or clients.

This confidentiality obligation applies during and after your membership or subscription and continues for a period of two years following the termination or cancellation of your account. It does not apply to information that is or becomes publicly available through no fault of your own, or that you are required to disclose by law.

3.2 Non-solicitation of other Pet Professionals

During your membership or subscription and for a period of 12 months following its termination or cancellation, you agree not to actively solicit, encourage, or induce other Wagly Pet Professionals to leave the Wagly platform, cancel their memberships, transition their accounts independently outside of the process set out in these terms, or join a competing pet care marketplace or platform. This obligation does not prevent general professional networking, social interaction, or communication that does not specifically concern departure from Wagly.

3.3 Termination for cause

We reserve the right to terminate your membership or subscription immediately and without refund in any of the following circumstances: a material breach of any provision of these terms, conduct that brings the Wagly or Petpreneur Platform brand into disrepute, confirmed or substantiated client complaints involving serious misconduct, neglect, or harm to an animal in your care, failure to maintain the verification requirements set out in clause 1.7, any attempt to circumvent the platform lock restriction in clause 2.8, or any fraudulent, dishonest, or unlawful conduct in connection with your membership or the services you provide.

Where possible we will provide written notice of termination with reasons. In cases of serious misconduct, risk to animal welfare, or suspected fraudulent activity we may terminate immediately without prior notice. Termination for cause does not give rise to any entitlement to a refund of fees paid.

3.4 Limitation of liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from or relating to these terms or your membership or subscription — whether in contract, tort, or otherwise — is limited to the total fees paid by you in the three months immediately preceding the event giving rise to the claim. We are not liable for any indirect, consequential, special, or incidental losses including lost profits or lost business opportunity.

Nothing in this clause limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded or limited.

3.5 Dispute resolution

In the event of a dispute arising from or relating to these terms, your membership, or your subscription, both parties agree to attempt resolution in good faith through direct written communication in the first instance. If the dispute cannot be resolved within 14 days of written notice being given by either party, both parties agree to engage a neutral mediator acceptable to both parties before pursuing any formal legal proceedings. The costs of mediation are shared equally unless otherwise agreed. These terms are governed by the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.

3.6 Variation of terms

We may update these terms from time to time to reflect changes in our business, our platforms, or relevant law. We will notify you of any material changes by email to your registered address with a minimum of 30 days notice before the changes take effect. Continued use of either platform after the effective date of the updated terms constitutes your acceptance of those terms. If you do not accept the updated terms you may cancel your membership or subscription in accordance with the relevant cancellation provisions in these terms.

3.7 Entire agreement

These terms, together with the Wagly Pet Professional Code of Conduct, the Transition Asset Record where applicable, and any other documents expressly incorporated by reference, constitute the entire agreement between you and us in relation to your membership and platform access and supersede all prior discussions, representations, or agreements relating to the same subject matter.

3.8 Severability

If any provision of these terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, that provision will be severed from the terms and the remaining provisions will continue in full force and effect.

3.9 Waiver

A failure or delay by either party in exercising any right or remedy under these terms does not constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach of the same or any other provision.

3.10 Australian Consumer Law

Nothing in these terms limits, excludes, or modifies any rights, guarantees, or remedies you may have under the Australian Consumer Law or any other applicable legislation where such rights, guarantees, or remedies cannot lawfully be limited, excluded, or modified.

3.11 Acknowledgement and acceptance

By submitting a membership application, activating a membership, or activating a subscription to either the Easy Way tier or The Next Step Petpreneur Platform tier, you confirm that you have read and understood these terms in full and agree to be bound by them.

SCHEDULE 1 — TRANSITION ASSET RECORD

This Transition Asset Record is completed at the time of transition from Wagly Easy Way membership to The Next Step Petpreneur Platform tier. It constitutes the definitive record of Wagly Foundation Assets provided to the member's account as part of the transition setup.

MEMBER DETAILS

Member full name: Business name (if applicable): Email address: Petpreneur Platform account name: Transition date:

For all membership and platform enquiries: [email protected] Wagly · The Petpreneur Platform Queensland, Australia