Wagly Pet Professional
Membership Terms and Conditions

Who these terms are between

These Terms and Conditions are an agreement between you (the subscriber, referred to throughout as "you" or "member") and Latte Legacy Pty Ltd (ABN to be inserted), trading as The Petpreneur Platform and Wagly, of Queensland, Australia ("we", "us", or "Latte Legacy").

Wagly and The Petpreneur Platform are both products of Latte Legacy Pty Ltd. References to "Wagly" refer to the Wagly pet care marketplace. References to "The Petpreneur Platform" refer to the business software product and subscription service. References to "the platform" refer to both collectively where the context allows.

What this agreement is — a software subscription

This is a software subscription agreement. You are subscribing to The Petpreneur Platform — a SaaS product owned and operated by Latte Legacy Pty Ltd — to access a business account that includes your listing on the Wagly marketplace. This agreement is not an employment contract, a contractor agreement, or a franchise agreement. Your relationship with Latte Legacy is the same as between any business and its software provider.

Your legal relationship with Latte Legacy

You are a customer of The Petpreneur Platform. You are not an employee, agent, partner, or contractor of Latte Legacy Pty Ltd, The Petpreneur Platform, or Wagly. You are an independent business owner who subscribes to our software and business tools to run your own pet care business.

Your relationship with your clients

Your clients are your own. You communicate with them directly, set your own service prices, accept or decline their booking requests at your own discretion, and receive payment from them directly into your own payment account. Latte Legacy Pty Ltd is not a party to any transaction between you and your clients.

Payment flow — how you get paid

Client payments for your services flow directly from the client into your own connected Stripe account and then to your nominated bank account. Latte Legacy Pty Ltd, The Petpreneur Platform, and Wagly are not involved in that payment transaction at any point. Latte Legacy takes no commission from your bookings. Your subscription fee is a completely separate transaction paid by you for software and services.

The two subscription tiers

The terms governing each tier are set out in Part 1 and Part 2 respectively. Part 3 applies to both tiers.

Acceptance of these terms

By submitting a membership application, activating a subscription, or accessing either platform, you confirm that you have read and understood these terms in full and agree to be bound by them. If you do not agree, do not proceed with your application or subscription.

1.1 What your $47/month subscription includes

Your Wagly member account subscription of $47 per month is paid to The Petpreneur Platform (Latte Legacy Pty Ltd) for a professionally configured business account within the Wagly ecosystem. The account is built and maintained by our team. You do not need to build or configure anything.

Your subscription includes all of the following, as configured by our team:

• One professionally built client-facing webpage connected to and listed on the Wagly marketplace
• Booking system set up and configured on your webpage
• Client enquiry forms built and installed
• Chat widget for real-time client communication
• Automated booking confirmation, reminder, and notification workflows
• Full CRM for managing your client records, communication history, and booking data
• Automated review collection and display system
• Wagly Walk Tracker — live GPS tracking on all dog walking bookings
• Mobile app access
• Your own Stripe account connected — client payments go directly to your bank
• Your listing on the Wagly marketplace as a verified Pet Professional
• Ongoing Wagly marketing activities driving pet owner traffic to the marketplace and to your listing
• Ongoing team support for your account setup and maintenance

Features included in your subscription may be updated or expanded from time to time. We will notify you of any material changes with a minimum of 30 days written notice.

1.2 Account scope — what the $47 account is and is not

Your Wagly member account is a professionally managed business account configured for your pet care services within the Wagly ecosystem. It is built and maintained by our team on your behalf and operates within defined parameters consistent with the services included in your subscription.

The following uses of your account are not included in the $47 subscription and require upgrading to The Petpreneur Platform at $150/month:

• Building additional websites or pages beyond your Wagly member page
• Operating a separate business or business identity from your account
• Accessing open-access platform builder tools
• Unlimited contacts and advanced automation builders
• Social media scheduling tools
• AI staff tools
• Using the account infrastructure for purposes unrelated to your Wagly pet care services

1.3 No commission — you keep 100% of every booking

Latte Legacy Pty Ltd takes no commission from your bookings. Every dollar your clients pay you goes directly into your own Stripe account and to your nominated bank. The $47/month subscription fee is the only ongoing cost. It is a flat monthly fee for your business platform — it does not fluctuate based on how many bookings you take or how much you earn.

1.4 You set your own prices

You set your own service prices. Wagly does not dictate, cap, or minimum-set what you charge. Clients see your rates on your profile before they book. You can update your pricing at any time through your account.

1.5 Your independence as a business operator

You are an independent business owner. You set your own hours, choose your own clients, accept or decline any booking at your discretion, and are responsible for your own tax obligations including income tax, GST registration and remittance where applicable, and superannuation contributions. Latte Legacy does not withhold tax, pay superannuation, or make any contributions on your behalf. We strongly recommend speaking to an accountant before starting if you are unsure of your obligations.

1.6 Subscription fees and billing

Your subscription fee of $47 AUD per month is charged monthly in advance to your nominated payment method on the anniversary of your subscription start date. Your subscription continues on a rolling month-to-month basis until cancelled in accordance with clause 1.8.

If a payment fails we will notify you and make reasonable attempts to collect the outstanding amount before suspending your account. A suspended account will have its Wagly marketplace listing paused until the outstanding subscription is settled. If payment is not received within 30 days of suspension your account will be terminated.

All fees are in Australian dollars and inclusive of GST where applicable. Fees are non-refundable once charged except where required under the Australian Consumer Law.

1.7 Fee changes

We may update the subscription fee with a minimum of 30 days written notice. Any fee change does not apply retroactively to the current billing period. If you do not accept a fee change you may cancel your subscription in accordance with clause 1.8 before the new fee takes effect.

1.8 Cancellation by you

You may cancel your Wagly member account subscription at any time by providing a minimum of 30 days written notice to [email protected]. Your subscription and marketplace listing remain active during the notice period and the monthly fee applies for that period.

Upon the expiry of your notice period your marketplace listing will be removed, your access to the platform will be terminated, and you must cease representing yourself as a Wagly Pet Professional. Your client contact records and any independently created content in your account are yours and will be provided to you upon request within 14 days of cancellation.

1.9 Off-platform bookings — clients sourced through Wagly

While your subscription is active, you must not arrange or accept bookings from clients who found you through the Wagly marketplace outside the Wagly platform. This means no direct cash arrangements, no private agreements via text or social media, and no side deals that bypass your Wagly booking system.

Every booking from a Wagly-sourced client must be processed through your Wagly booking system. This requirement exists because your $47 monthly subscription funds the marketplace listing, booking infrastructure, payment systems, GPS tracker, and operational tools that support your business. Accepting direct bookings from Wagly-sourced clients while benefiting from the platform infrastructure is not a fair arrangement for either party.

Your booking system also protects you — every confirmed booking has a record, a payment trail, and a dispute resolution pathway. Cash arrangements outside the platform have none of that.

This restriction applies to clients who found you through Wagly. It does not restrict you from working with clients you sourced entirely independently of the Wagly platform.

1.10 Verification requirements

Your listing on the Wagly marketplace is conditional on maintaining current verification at all times. This includes:

• A current National Police Check issued within the previous two years — no exceptions
• Current identity verification completed through our approved process
• A Working With Children Check where required by applicable state legislation
• For specialist services — current credentials as verified and approved at the time of your specialist application

You must provide updated verification documents within 14 days of expiry. Failure to maintain current verification will result in your listing being paused until verification is renewed.

1.11 Code of Conduct

You agree to abide by the Wagly Pet Professional Code of Conduct at all times. The Code of Conduct is incorporated into this agreement by reference and covers your obligations in relation to animal welfare, client relationships, professionalism, safety, and public conduct. The Code of Conduct is provided to you at the time of membership approval and updated from time to time. Breaches of the Code of Conduct may result in suspension or termination of your subscription in accordance with clause 3.3.

1.12 Minimum subscription period before upgrading

To be eligible to upgrade to The Petpreneur Platform you must have held an active Wagly member account in good standing for a minimum of three consecutive months. Your account is in good standing where your monthly fee payments are current, there are no unresolved client complaints or conduct issues, and you have maintained your verification requirements.

2.1 What The Petpreneur Platform tier is

The Petpreneur Platform at $150/month is a full Petpreneur Platform membership. It gives you unlimited access to build your own business websites, automations, funnels, CRM workflows, social media scheduling, AI staff tools, and all other platform features. You are a Petpreneur Platform member at this tier — the relationship with Wagly is optional rather than foundational.

At this tier you may choose to be listed in the Wagly Hosted Businesses section — a dedicated area of the Wagly marketplace for independently operating pet care businesses that have chosen Wagly as a discovery channel. This listing is optional and assessed on a case-by-case basis.

2.2 Eligibility for upgrade

Upgrade to The Petpreneur Platform is available to members who meet all of the following at the time of their upgrade request:

• Completion of the minimum three month Wagly member account period as set out in clause 1.12
• Membership in good standing with no outstanding complaints or unresolved conduct issues
• Current verification as set out in clause 1.10
• Submission of a written upgrade request to [email protected] that has been formally accepted by our team

We reserve the right to decline an upgrade request where eligibility criteria have not been met or where there are unresolved matters relating to the member's conduct or standing.

2.3 What upgrade includes

Upon approval of your upgrade request, our team will complete the following:

• Configuration of your full Petpreneur Platform account with open-access functionality
• Transfer of the Wagly Foundation Assets as defined in clause 2.6 and listed in the Transition Asset Record
• Migration of your eligible client contact list as defined in clause 2.5
• Configuration of your account for independent operation

A one-time setup fee applies. The amount will be disclosed to you at the time your upgrade request is accepted and before any work commences. This fee is separate from your ongoing monthly subscription fee and is non-refundable once the upgrade process has begun.

2.4 Monthly subscription fee — $150/month

The Petpreneur Platform subscription is $150 AUD per month charged monthly in advance. Your subscription includes unlimited contacts, website and page builders, form and survey builders, social media scheduling, workflow and automation builders, AI staff tools, and all other features included in your account tier at the time of subscription.

All fees are in Australian dollars and inclusive of GST where applicable. Fees are non-refundable once charged except where required by Australian Consumer Law. Platform features may be added, modified, or updated from time to time with a minimum of 30 days written notice of any changes that materially reduce included features.

2.5 Client contact list — what transfers on upgrade

On upgrade, you are entitled to transfer of contact records for clients with whom you personally completed a minimum of one paid and fulfilled booking during your Wagly member account period. These are clients who chose you specifically as their Pet Professional.

The following contacts do not transfer and remain within the Wagly platform:

• Leads and enquiries who did not proceed to a paid booking with you
• Clients who were serviced by other Wagly Pet Professionals
• Contact records generated through Wagly marketing that did not result in a personally fulfilled booking with you

Transferred contact records may be used only to continue your direct service relationship with those clients. They may not be shared with third parties, used on behalf of any other platform or marketplace, or used for any commercial purpose unrelated to your own direct pet care services.

2.6 Intellectual property — Wagly Foundation Assets and Member-Built Assets

All assets in your account fall into one of two categories. Understanding this distinction is important before you accept upgrade to The Petpreneur Platform.

Wagly Foundation Assets

Wagly Foundation Assets are system configurations, tools, and templates built by our team to establish and operate your account. They are provided under licence for use within your account. They are not sold or transferred to you as owned assets and they remain the intellectual property of Latte Legacy Pty Ltd at all times.

Wagly Foundation Assets include, as listed in the Transition Asset Record at the time of upgrade:

• The booking system pipeline and configuration built by our team
• Your client-facing booking webpage built by our team
• Core automation workflows for booking confirmations, reminders, and client communications
• Email and SMS templates created by our team
• Intake and enquiry forms built by our team
• The Wagly Walk Tracker configuration
• Any other system architecture created by our team listed in the Transition Asset Record

Wagly Foundation Assets may not be transferred, exported, copied, shared, disclosed, reproduced, or replicated on any other platform or system. This restriction applies to proprietary configuration architecture and not to your personal contact data or independently created content.

Member-Built Assets

Member-Built Assets are system elements, content, or configurations you independently create within your Petpreneur Platform account after the upgrade date. These are yours. They include additional websites you design, forms and workflows you create independently, social media configurations you set up, AI tools you build, and any other system element you personally create that is not listed in the Transition Asset Record.

Member-Built Assets are subject to GoHighLevel's standard platform terms. You retain the rights to your Member-Built Assets that GoHighLevel's terms provide and may export them using GoHighLevel's standard export functionality to the extent permitted by those terms.

2.7 The Transition Asset Record

At the time of your upgrade, both you and a Latte Legacy representative will complete and sign a Transition Asset Record. This document lists all Wagly Foundation Assets configured and provided to your account as part of the upgrade process. It constitutes the definitive record of which assets are Wagly Foundation Assets and which are Member-Built Assets.

In the event of any dispute about asset classification, the Transition Asset Record is the primary reference document. Both parties will receive a signed copy within five business days of the upgrade date. You should retain this document for the duration of your subscription and for two years following any cancellation.

2.8 Platform lock — agency restriction

Your account is established as a location within the Latte Legacy agency account on the GoHighLevel platform. Your location cannot be transferred, migrated, assigned, detached, or moved to any other agency, white-label provider, reseller, or independent GoHighLevel account while your subscription is active or during any notice period following cancellation.

2.9 Wagly branding following upgrade

Following upgrade to The Petpreneur Platform your listing on the Wagly marketplace as a $47 member is removed. You operate as an independent business. You may not use the Wagly name, logo, badges, verification marks, or any other Wagly branding in your independent business marketing, website, social media, or client communications. You may state truthfully that you have professional experience in the pet care industry.

If you are listed in the Wagly Hosted Businesses section as part of your $150 subscription, separate branding terms applicable to that listing will be provided at the time of listing approval.

2.10 Wagly reviews following upgrade

Reviews, ratings, and testimonials collected on your Wagly profile during your $47 member period remain the intellectual property of Latte Legacy Pty Ltd and are stored on the Wagly platform. They may not be copied, screenshotted, reproduced, or published in your independent business marketing without our express written permission.

2.11 Cancellation of Petpreneur Platform subscription

You may cancel your Petpreneur Platform subscription by providing a minimum of 30 days written notice to [email protected]. Your subscription continues during the notice period and the monthly fee applies for that period.

Upon expiry of your notice period your access to The Petpreneur Platform will be terminated at the end of the relevant billing cycle. You will be provided with an export of your contact data and Member-Built Assets to the extent permitted by GoHighLevel's standard export functionality. Wagly Foundation Assets are not exportable and remain within the platform.

Reactivation of a cancelled account requires payment of all outstanding fees and a reactivation fee. We do not guarantee that a cancelled account can be reactivated and reactivation is at our discretion.

3.1 Your tax and super obligations

As an independent business operator you are solely responsible for all your own tax obligations including income tax, GST registration and remittance where applicable, and superannuation contributions. Latte Legacy Pty Ltd does not withhold tax, make superannuation contributions, or have any obligation in relation to your personal tax affairs. We strongly recommend speaking to a registered accountant before starting.

3.2 Your own insurance

You are strongly encouraged to hold current public liability insurance with a minimum coverage of $5,000,000 per occurrence. Latte Legacy Pty Ltd does not provide insurance coverage for your individual activities. You may be asked to provide a current certificate of currency upon request. We accept no liability for claims arising from your provision of pet care services to clients.

3.3 Confidentiality

You agree to keep confidential all non-public information you access through your membership or subscription relating to either the Wagly platform or The Petpreneur Platform. This includes but is not limited to the internal structure and configuration of either platform, business processes and operational strategies, client acquisition methods and marketing approaches, automation architecture and workflow design, and any information about other Wagly Pet Professionals or clients.

This obligation applies during and after your subscription and continues for two years following termination or cancellation. It does not apply to information that is or becomes publicly available through no fault of your own or that you are required to disclose by law.

3.4 Non-solicitation of other Pet Professionals

During your subscription and for 12 months following its termination or cancellation, you agree not to actively solicit, encourage, or induce other Wagly Pet Professionals to leave the platform, cancel their subscriptions, or join a competing pet care marketplace. This obligation does not prevent general professional networking or social interaction that does not specifically concern departure from Wagly.

3.5 Termination for cause

We reserve the right to terminate your subscription immediately and without refund in any of the following circumstances:

• A material breach of any provision of these terms
• Conduct that brings the Wagly or Petpreneur Platform brand into disrepute
• Confirmed client complaints involving serious misconduct, neglect, or harm to an animal
• Failure to maintain verification requirements
• Any attempt to circumvent the platform lock restriction in clause 2.8
• Fraudulent, dishonest, or unlawful conduct in connection with your subscription or services
• Deliberate harm to an animal in your care

Where possible we will provide written notice with reasons. In cases of serious misconduct, risk to animal welfare, or suspected fraud we may terminate immediately without prior notice. Termination for cause does not give rise to any entitlement to a refund of fees paid.

3.6 Suspension

We may suspend your marketplace listing or platform access rather than terminate where a matter is under investigation, where verification has lapsed, or where a payment is overdue. Suspension does not terminate your subscription and fees continue to accrue during a suspension period unless we determine otherwise in writing.

3.7 Incident reporting

You must report any incident that occurs during a booking — including injury to an animal, injury to yourself or a third party, property damage, or an animal going missing — to [email protected] within 24 hours of the incident. Failure to report incidents is a breach of these terms.

3.8 Client confidentiality

All client personal information and pet information you access through the platform is confidential. You must not share, use, or disclose this information for any purpose beyond delivering the booked service. This obligation continues after your subscription ends.

3.9 Dispute resolution

In the event of a dispute between you and Latte Legacy arising from these terms, both parties agree to attempt resolution in good faith through direct written communication in the first instance. If the dispute cannot be resolved within 14 days of written notice being given, both parties agree to engage a neutral mediator acceptable to both parties before pursuing formal legal proceedings. Mediation costs are shared equally unless otherwise agreed. These terms are governed by the laws of Queensland, Australia.

3.10 Disputes with clients

Disputes between you and your clients are yours to resolve. Latte Legacy is not a party to transactions between you and your clients. Where a client raises a complaint about a member through the Wagly platform, we will notify you and provide an opportunity to respond within five business days. We may remove a member's listing where client complaints indicate a pattern of conduct that breaches the Code of Conduct.

3.11 Limitation of liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from or relating to these terms or your subscription — whether in contract, tort, or otherwise — is limited to the total fees paid by you in the three months immediately preceding the event giving rise to the claim. We are not liable for any indirect, consequential, special, or incidental losses including lost profits or lost business opportunity. Nothing in this clause limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded or limited.

3.12 Privacy

Your personal information is collected and handled in accordance with our Privacy Policy available at wagly.com.au. Client data accessed through the platform is handled in accordance with the Privacy Policy and your confidentiality obligations in clause 3.8.

3.13 Australian Consumer Law

Nothing in these terms limits any rights you may have under the Australian Consumer Law or any other applicable legislation where those rights cannot lawfully be limited.

3.14 Variation of terms

We may update these terms from time to time. We will notify you of any material changes by email to your registered address with a minimum of 30 days notice before changes take effect. Continued use of either platform after the effective date constitutes acceptance. If you do not accept updated terms you may cancel in accordance with the relevant cancellation clause.

3.15 Entire agreement

These terms, together with the Wagly Pet Professional Code of Conduct, the Transition Asset Record where applicable, and any other documents expressly incorporated by reference, constitute the entire agreement between you and Latte Legacy Pty Ltd in relation to your subscription and supersede all prior discussions, representations, or agreements relating to the same subject matter.

3.16 Severability and waiver

If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions continue in full force. A failure or delay by either party in exercising any right or remedy does not constitute a waiver of that right or remedy.

3.17 Governing law

These terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.