What you need to know — plain and simple

The important stuff, without the legal language. Read this before your first booking and you will know exactly what to expect from Wagly.

Every carer is verified

Every Wagly Pet Professional completes an identity check and National Police Check before their first booking. A real person reviews every application — no algorithm shortcuts.

Independent professionals

Your Pet Professional is an independent operator, not a Wagly employee. They have agreed to our professional standards and are personally accountable for the care they provide.

Proudly Australian

Wagly is 100% Australian owned and operated. Every decision is made locally by a real Australian team — not an overseas call centre.

Tell us everything about your pet

The more your Pet Professional knows about your pet before the booking begins, the better the experience will be for everyone. Share their name, breed, age, health conditions, medications, behavioural quirks, what makes them anxious, and what makes them happy. Do not leave anything out — your carer can handle the reality of your pet far better than a surprise on day one.

Behavioural issues must be disclosed

If your dog is reactive, has a bite history, resource guards, or has known aggression towards people or other dogs — you must tell us before booking. Failing to disclose a known behavioural issue that results in injury or damage may make you liable for resulting costs. We can find the right carer for any dog — but only if we know what we are working with.

Vaccinations or Titre test must be current for shared services

All dogs attending day care, boarding, or group walks must have a current C5 vaccination including kennel cough protection. Your Pet Professional may ask for proof. We cannot accept a dog into a shared environment without current vaccination — this protects your pet and every other animal in the carer's care

Do not book if your pet is unwell

If your pet is currently sick, has been exposed to illness in the past 48 hours, or is showing any symptoms — please cancel or postpone. We understand this is inconvenient but it is essential for the protection of other animals and your carer.

Service-specific rules you need to know

Day Care

Runs 6am to 6pm only. Dogs must be collected by 6pm. If still with your carer after 6pm it automatically becomes an overnight boarding stay and overnight rates apply. This rule is firm and protects your dog and your carer's household.

Boarding

Drop off from 6pm. Collection by 9am the following morning. If you need your dog cared for through the day after an overnight stay, add a day care session and collect by 6pm. All boarding dogs must have a current C5 vaccination.

Pet Sitting

Minimum two hours per visit. For absences over four consecutive days, overnight pet sitting is required. Your sitter stays in your home overnight for longer trips so your pet is never left alone through the night.

Dog Walking

All dogs walk on lead unless you have given explicit written permission for off-lead time in an appropriate enclosed area. Live GPS tracking is active on every walk and a shareable link is sent to you when the walk begins.

Breeder Specialist

Available to registered ANKC breeders with active litters only. Your specialist is a support professional, not a veterinarian. Your vet's contact details are required before any booking and your specialist will escalate to your vet at the first sign of anything concerning.

Wedding Chaperone

Minimum four weeks notice required. Your chaperone has full authority to make welfare decisions for your dog on the day — including removing them from the event early if they believe it is in your dog's best interest. You agree to this in advance as part of the booking.

Cancellation policy

More than 72 hours notice

Full refund

Cancel early and we will return every cent

48 to 72 hours notice

50% refund

Half the fee is retained for your carer

Less than 48 hours notice

No refund

Your carer held this time for your pet

Wedding Chaperone and Breeder Specialist live-in bookings have different cancellation terms given the planning, preparation, and potential travel involved. These are explained clearly at the time of your booking confirmation.

Emergency situations

Your carer can seek emergency vet treatment

If your Pet Professional believes your pet needs immediate veterinary attention and cannot reach you in time, they are authorised to seek emergency treatment on your pet's behalf. You are responsible for the costs. Always provide your vet's details and an emergency contact number at the time of booking.

Always provide an emergency contact

For all overnight, boarding, day care, Breeder Specialist, and specialist service bookings, please provide a second person we can contact if we cannot reach you — a partner, family member, or close friend. Your pet's safety may depend on it.

Contact us immediately at [email protected] with your booking reference number and a description of the issue. Include photos if relevant. We investigate every complaint seriously and respond within 5 business days. Your pet's welfare comes first in every decision we make.

Your privacy

Your information is handled with care

Your personal details and your pet's information are shared only with the Pet Professional assigned to your booking. We do not sell your personal information. Payment processing is handled securely by a third-party provider and your full card details are never stored by Wagly.